FAQ

Thanks for visiting Squishy Cheeks!

We have complied a list of common questions and answers just for you!
We are a very busy family shop! So that you can promptly complete your order, before contacting us, please see if you can find the answer to your question below. If you have a question about a particular product, please make sure that you’ve read the product description to see if your answers can be found there. If your question is not answered below please do not hesitate to Contact Us. Customer service is very important to us and we will try to respond promptly to your message.

Remember, the majority of our products are handcrafted just for you! So we run on a 3-5 business day Production Time (this does not include the Shipping Time).

Here’s the average calendar for Production time:
If you order on this day, it will ship no later than the following:
Monday – the following Monday
Tuesday - the following Tuesday
Wednesday - the following Wednesday
Thursday - the following Thursday
Friday, Saturday, Sunday - the following Friday

We do offer a 2-BusinessDay Rush Production add-on if you need your order to be shipped out sooner. You can add this to your cart with the remainder of your order.


This timeframe is based on the average ship times. Please note that Squishy Cheeks™ cannot guarantee Shipping Times as these are the responsibility of the USPS:

First Class Domestic: 3-5 business days
Priority Shipping Domestic: 2-3 days
International Shipping: 10-14 days, but sometimes up to 3 weeks. Rarely international packages will be held up in customs, which will cause an extended ship time. We cannot be responsible for unforeseen international shipping delays. In these circumstances we recommend that you reach out to your local post office for shipping updates.

*Please note that we cannot provide refunds on delayed packages*


If you need your order quickly there are two ways to speed things up:

Production Time – you can add the upgrade for the 2-Business Day Production Rush HERE
Shipping Time – you can upgrade to the 2-3 day Priority Shipping at Check Out.

*Please note, we can only guarantee Production Times, the Shipping Times are the responsibility of the USPS*


Click on ‘My Account’ on the top right corner of the page.
Enter your user name and password
Click back on ‘My Account’ and all details for your previous orders will be logged there.
Click on the order # for full details of your order.

My sure you are logged into your Account
Click on to ‘My Account’
Click on the order #
Click on the tracking link.

The USPS will track the package when it has left our city (Tampa) and it will track the package once it has hit your city. All tracking in between cities is not logged. Please allow for the standard shipping time for the tracking to update. If it has passed the standard shipping time please Contact Us with your order # to notify us of the delay and it might be helpful for you to reach out to your local post office.

At Squishy Cheeks™ we want you to be 100% satisfied with your purchase! Returns are accepted within 7 days of delivery for store credit or money back. Shipping costs are the responsibility of the buyer, unless your item arrives damaged. Items must not be used, tags attached and must be returned in the original condition they were received in. If items are not in original condition they will be shipped back at the customer’s expense. Please use a secure shipping method to return your item, and we will process your return once we receive it. There are no refunds on used or washed items.

THERE ARE NO RETURNS ACCEPTED ON CUSTOM, PERSONALIZED OR MONOGRAMMED ITEMS.
Please make sure before ordering you have the correct sizes and colors.

All returns can be shipped to:

Squishy Cheeks
1737 Fox Grape Loop
Lutz, FL 33558

Please Contact Us with your Order # first before making a return and please make sure to include a copy of your invoice in your return.


At Squishy Cheeks™ we want you to be 100% satisfied with your purchase! Exchanges are accepted within 7 days of delivery. Shipping costs, both ways of the exchange, are the responsibility of the buyer, unless your item arrives damaged. Items must not be used, tags attached and must be returned in the original condition they were received in. If items are not in original condition they will be shipped back at the customer’s expense. Please use a secure shipping method to return your item, and we will ship out your exchanged product once we receive the original. There are no exchanges on used or washed items.

THERE ARE NO EXCHANGES ACCEPTED ON CUSTOM, PERSONALIZED OR MONOGRAMMED ITEMS.
Please make sure before ordering you have the correct sizes and colors.

All exchanges can be shipped to:
Squishy Cheeks
1737 Fox Grape Loop
Lutz, FL 33558

Please Contact Us with your Order # first before making sending in an exchange and please make sure to include a copy of your invoice in your return.


If the standard shipping time has passed and your order has not arrived please Contact Us with your Order # and let us know. Sometimes the USPS experiences delays, especially around holidays. In the meanwhile you can contact your local post office to see if they can offer you any further updates on your package. Squishy Cheeks™ will help you try to locate your package, but please note that we are not responsible for delayed or lost packages at the fault of the USPS. We suggest adding Priority Shipping for package insurance in the rare case that your package is lost. All insurance claims on lost packages will be handled through the USPS, not our shop.


All packages are shipped through the United States Post Office using First Class shipping.

Upgrades to Priority Shipping are available at check out.

First Class shipping averages 3-5 business days, includes a tracking number, but there is no insurance or protection if your item is lost or damaged. Priority Shipping averages 2-3 days, includes a tracking number and provides insurance for your package if it is lost or damaged.


Please record all customizations needed for your order in the ‘Specials Instructions’ box on the listing.


If you forgot to input your customizations for your order, please Contact Us with your Order # and with the information as soon as possible. Delays in communicating your order notes can cause delays in the production of your order. If you fail to leave your notes, we will reach out to you in which case you will have 24 hours to reply with the needed information. If we do not get a response from you we will either make the order to the best of our ability or cancel it.


First, our apologies if this has happened to you!! We have a wonderful shipping team, but in rare instances, mistakes do happen. Please Contact Us with your Order # immediately (within 72 hours) if your package is missing something from your order.


First, our apologies if this has happened to you!! We have a wonderful shipping team that packs everything to best ensure a safe delivery. Please Contact Us with your Order # immediately (within 72 hours) if you find a damaged item within your package. Please note that if the package damage occurred at the responsibility of the USPS, you will only be covered if the package was sent by Priority Shipping and all insurance claims will be run through the USPS.


Please reference our size chart that can be found on every product page. Our sizing will best follow the weight and heights as listed. Please measure your child and then locate their weight and height on the chart and order that size. If your child runs between sizes we suggest ordering a size up to ensure the most comfortable fit. Please make sure to read each item description that you are purchasing for any additional sizing information.

If you have any further questions on sizing, please Contact Us and we will be happy to assist in any way we can.


We accept all major credit cards and PayPal through our direct checkout.
All payments paid by e-Checks through PayPal must clear in order for your order to be fulfilled.
E-Checks may take up to 5 days or more to clear from your bank.


Please Contact Us with your Order# immediately if your address is incorrect. If we are not notified of your address change within 12 hours of you placing your order we cannot promise that we will be able to update it, as your order may already be processed. In the case that your order has already been processed and shipped under the incorrect address you will be responsible for any additional shipping fees that incur in order to get you order package.

If we have to change your address on an existing purchase you forfeit any payment protection provided by PayPal.


You can cancel an order within 12 hours of the order being placed, but after 12 hours have passed and the order is being processed we are unable to cancel/refund the order. Please Contact Us with your Order # immediately if you need to cancel your order. Make sure to include your Order #.


Click on ‘My Account’ on the top right corner of the page.
You will then be prompted on how to create an account.


Click on ‘My Account’ on the top right corner of the page.
Enter your user name and password
Click back on ‘My Account’ and all details for your previous orders will be logged there.


Shipping rates are based on where you live, what you are ordering and your shipping method chosen. Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.


If you have lost your account password you can:
Click on ‘My Account’ on the top right corner of the page.
Click on the link that says ‘Forgot your password’.
A link to create a new password will be emailed to you.


We do NOT make any alterations in house to our clothing items (ie: making custom pattern adjustments, such as shorten the length on a specific size or taking garments in at a specific location). Once you receive the items you can find a local tailor to take them to be altered.


Yes, we do ship internationally and to almost all countries. Please create an account by clicking My Account link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. In the rare case your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

International purchases may require additional customs/duty fees and taxes. These are the responsibility of the buyer. Please allow 1-3 weeks for international shipping. Rarely international packages will be held up in customs, which will cause an extended ship time. We cannot be responsible for unforeseen international shipping delays. In these circumstances we recommend that the buyer reach out to their local post office for shipping updates. We cannot provide refunds on delayed packages.


If you are having a hard time finding a product, please use the search bar at the top right hand corner of our page. Our ‘Filter by Color’ field is also very helpful when trying to find items within the same color.


You only have to pay sales tax if your shipping address state is Florida.


You can review your charges and billing here:
Click on ‘My Account’ on the top right corner of the page.
Enter your user name and password
Click back on ‘My Account’ and all details for your previous orders will be logged there.
Click on the order # for full billing details of your order.
If you still have questions, please Contact Us and make sure to provide your order #.


Once you place your order, you will be emailed a copy of your receipt. You can also find your invoice here:
Click on ‘My Account’ on the top right corner of the page.
Enter your user name and password
Click back on ‘My Account’ and all details for your orders will be logged there.
Click on the order # for full details of your order.


In your cart make sure the box that says ‘This item is a gift’ is checked. We will not include a receipt with prices in a gift package. Any notes that you would like to be included in your package can be recorded in the box below gift box in the shopping cart.


Please Contact Us to receive further information on our Wholesale Account program. These accounts are for the purpose of large quantity purchase intended for resale.


Please Contact Us if you have questions in regards to our Gift Registry.


You can purchase a gift card by clicking HERE. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.You can redeem a gift card by entering your gift card code in the box at checkout.


You can redeem a coupon code by entering your code in the box at checkout. ALL COUPON CODES MUST BE ENTERED AT TIME OF PURCHASE, we DO NOT refund for coupon codes after the order has been submitted.


You can Contact US or send us a direct message to: hello@squishycheeks.com.
Please make to include an order number if you are inquiring about an order you have placed.